FAQ

What is JJMedia?

JJMedia sells new Google and Android TV boxes and sticks designed for seamless streaming. We focus on delivering high-end Android systems, offering more advanced technology compared to traditional streaming devices. Our units provide greater storage and memory capabilities than built-in TV systems, giving you more flexibility and power. JJMedia devices are certified by Google TV OS and backed by Google Play Protect for added security.
What makes JJMedia’s Google/Android TV units different?

At JJMedia, we focus on providing free streaming apps from Google and exclusive custom apps available only on JJMedia devices. We prioritize entertainment apps that offer free content, helping you save on monthly subscription costs. Each unit comes pre-loaded with free streaming apps, allowing you to stream right out of the box. Additionally, our devices come with premium features like Google Assistant for voice control, Chromecast support for easy casting from other devices, and full access to the Google Play Store with all the popular apps you love.
Do I need to pay for additional subscriptions?

No additional subscriptions are required for the free streaming apps that come with your JJMedia unit. However, you can choose to add paid services like live TV, Netflix, Disney+ and other subscriptions if you want even more content.
Can I use Google Play Store apps on my JJMedia unit?

Yes! JJMedia’s Google and Android TV units provide full access to the Google Play Store, allowing you to download thousands of apps, including popular streaming platforms, games, and utilities.
How do I set up my JJMedia device?

Setting up your JJMedia device is simple! Just connect it to your TV using the provided HDMI cable, and power it up. Follow the instructions in the included booklet to connect to your Wi-Fi network. Once connected, you’ll be ready to start streaming with the pre-loaded apps right out of the box. If you run into any issues, our support team is here to assist!
Is there anything I need to do when I first get my JJMedia Google/Android TV unit?

Yes! When you first receive your JJMedia device, the first step is to connect it to your Wi-Fi network by following the included setup instructions. After that, you’ll need to sign in to the Google Play Store with a Google account (Gmail). If you don’t have one, you can easily create a Google account on any device and then sign into it on your JJMedia unit. Once connected, you’ll have full access to the Google Play Store, ready to download apps and enjoy your pre-loaded streaming services.
Can I control my JJMedia device with voice commands?

Yes! Our devices are equipped with Google Voice Assistant, allowing you to use voice commands to search for content, control apps, and even manage smart home devices.
Does JJMedia support 4K streaming?

Absolutely! JJMedia units support 4K Ultra HD streaming, giving you crystal-clear visuals and an immersive entertainment experience. Be sure that your TV is also 4k compatible.
What should I do if I encounter any issues?

If you run into any problems with your JJMedia device, our support team is always here to help. Simply reach out to us through our support page or contact us directly for assistance.
Are there regular updates for JJMedia devices?

Yes, we regularly update our devices to ensure optimal performance and access to the latest features. Updates are automatic, so you can enjoy uninterrupted service
Is there a warranty on JJMedia units?

Yes, every JJMedia unit comes with a 2-month warranty from the date of purchase. After this period, customers have the option to sign up for JJMedia device coverage, which provides protection against damage or defects. This coverage ensures that your device will be replaced if any issues arise, giving you peace of mind while using your JJMedia unit.